Waiting... waiting... still waiting. Its 2 July, and no ESPN HD on our TV. I called up customer support yesterday (1 July 2010), they gave me a waiting time of half an hour. Well of course that did not work. Then I called again, and I got a waiting time of 24 hours. That time is also almost up, and nothing yet. Oh! and all this while I have not received a single status SMS from Airtel on my registered mobile number. I called up today (2 July 2010) and got a waiting time till evening. They said there are technical issues in the new HD release, and many customers are feeling the pain.
My question: Airtel is not a small startup right? Why such rubbish service from such a big company? Its a grand fail. Just trying to launch an unfinished product to cash in on the World Cup fever is nothing but robbery.
Update: When nothing worked for 6 days (yes 6 bloody days, 3 complaints and what not) I finally asked Airtel Digital TV to give me a full refund (Rs. 2350 /-, HD Set Top Box + ESPN HD) and take their new shinny toy back. That worked! I got ESPN HD in 2 damn hours. Hah!